"Retaining our customers through operational Excellence."
We are acutely conscious of the fact that only unconditional professional commitment to the customer and to his specific needs can result in reciprocal commitment of business by the customers.
Evaluating buisness potential of the existing customer database.
Articulating the purpose & objective of CRM to the customer using a personalized approach.
Acquiring the customer's prespective of LME's service levels.
Documenting their specific requiremnet.
Obtaining their feedback on the service levels offered by the competition.
Establishing effective SOP's for the customer with the objective of achieving "Zero Error Performance" by our departments.
Ensuring prompt resolutions & adequate steps taken to prevent re-occurrence of customer complaints through our "Complaints Management Program".
Nurturing "Strong Internal Partnerships to achieve an integrated approach to all aspects of the customer's requirments.